NHSE Awards £37.5M NHS App Contract to BJSS

Key Takeaways

NHS England has awarded a £37.5 million contract to BJSS Limited for NHS App development, running from January 2025 to December 2027.
The contract aims to enhance patient services, including appointment booking and test result access, as part of the government’s elective reform plan.
BJSS Limited has been acquired by CGI, aiming to bolster both firms’ presence in the public sector and improve client services.

NHS App Development Contract Awarded

NHS England has issued a £37.5 million contract to BJSS Limited for developing the NHS App and other digital services on NHS.UK. The contract, awarded on December 24, 2024, is set to run from January 1, 2025, until December 31, 2027. This initiative is part of a broader strategy to transform healthcare delivery using technology, as emphasized in the new 10-year health plan.

A spokesperson for NHS England noted that technology is vital for enhancing patient control over healthcare management. The government’s elective reform plan, announced on January 6, 2025, promises significant upgrades to the NHS App. These enhancements include features that allow patients to choose healthcare providers, book appointments, and access test results digitally. By March 2025, over 85% of acute trusts are anticipated to provide appointment information through the app, with additional proxy access for parents and caregivers to be implemented by March 2027.

Amanda Pritchard, the chief executive of NHS England, highlighted that the reform plan aims to fully exploit the NHS App’s capabilities, empowering patients with greater information and choice regarding their care.

BJSS Limited, recognized for its contributions during the COVID-19 pandemic, previously focused on integrating video consultations and improving NHS Login processes. Recently, on January 29, 2025, BJSS announced its acquisition by CGI, an independent IT and business consulting services firm. This merger is part of CGI’s strategy to expand its reach within significant commercial and public sector areas. The transaction is set to be finalized in February 2025.

Glynn Robinson, chairman of BJSS, expressed enthusiasm about the partnership with CGI, highlighting shared values in sustainability, employee engagement, and client relations. He added that the collaboration aims to enhance service delivery and patient outcomes further.

BJSS has also been named on the updated Crown Commercial Services’ Digital Capability for Health Framework, effective November 12, 2024, reinforcing its position within the healthcare technology sector. This contract represents a pivotal development as the NHS seeks to leverage technology to improve healthcare accessibility and efficiency for patients across the UK.

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