Key Takeaways
- Cisco launched “AI Defense,” a security solution to protect AI model integrity across various applications.
- The solution integrates with Cisco Security Cloud and provides comprehensive safeguards from model deployment to real-time user interactions.
- During the event, Cisco also showcased an upgraded WebX AI agent for enhanced consumer interactions in corporate communication.
Cisco Connect Korea 2025 took place in Seoul, presenting Cisco’s new “AI Defense” solution aimed at securing AI technology for businesses. With the rise of AI applications, ensuring their security has never been more crucial. Cisco’s approach involves comprehensive coverage from network security to the operational deployment of AI models.
Anand Ragavan, Cisco’s Vice President for AI products, emphasized three critical aspects for organizations adopting AI: visibility into model usage, verification processes before deployment, and protective measures during operation. The “AI Defense” solution manages the entire lifecycle of AI model use, from downloading models on cloud infrastructure to monitoring for potential vulnerabilities once these models are in active use.
Additionally, Cisco’s AI Defense is designed to seamlessly integrate with its existing Cisco Security Cloud platform, delivering an all-encompassing security framework. Ragavan highlighted that during the verification phase, organizations can utilize various models developed by Cisco, ensuring safeguards, such as privacy protection for applications like chatbots.
Launched initially in January, the AI Defense solution has already begun rollout to corporate clients, with some Korean businesses engaging in technology verification efforts.
Another significant offering revealed at the event was the upgraded WebX AI agent solution. David Coventry, Managing Director for Cisco’s Asia-Pacific, Japan, and China collaboration division, detailed how this solution enhances the user experience across corporate communication platforms. The WebX AI agent offers a range of functions, including chatbots for customer inquiries and advanced capabilities like image and voice interactions.
In a practical demonstration, the WebX AI agent showcased its ability to directly assist consumers by handling urgent requests, showcasing images, managing product inquiries, and facilitating payment processes. Coventry noted that current customer satisfaction with voice and chatbots is relatively low, underscoring the need for advanced natural AI technologies.
The integration and advancements in Cisco’s AI security and communication solutions underline the company’s commitment to fostering secure AI environments while enhancing customer interactions in businesses.
The content above is a summary. For more details, see the source article.
