Greek Smart City Platform Grows to 110 Municipalities Both Locally and Internationally

Key Takeaways

An AI-driven platform, City On, enhances local governance in 110 European municipalities.
Key features allow citizens to submit service requests, track them, and engage via a digital assistant.
Mytilene’s successful implementation serves as a model for improving civic services through technology.

Transforming Local Governance with AI

City On, an innovative AI-powered platform developed by the Greek firm Crowdpolicy, is revolutionizing how citizens engage with local governments across 110 municipalities in Europe, including cities like Parma, Burgas, and Barcelona. This smart city and digital governance platform offers essential tools that foster transparency, increase public participation, and enhance service delivery.

The City On platform is designed to be flexible and scalable, allowing municipalities to tailor its features according to their specific requirements. Key functionalities include the ability for citizens to submit and track service requests through web and mobile apps. Additionally, users can interact with a digital assistant powered by AI, ensuring quick access to municipal updates and event information in real time.

Two standout features of the platform are an interactive geospatial dashboard that displays the status of public works and a gamified suggestion box that encourages citizen proposals. These tools have proven particularly beneficial for municipalities aiming to boost civic engagement and transparency.

A case in point is the Municipality of Mytilene, which has effectively implemented the platform. In the first half of 2025, Mytilene recorded 1,582 requests through City On, with impressive results: 48.23 percent of requests were completed, 37.36 percent were in progress, and only 14.41 percent remained pending. The majority of requests revolved around sanitation and recycling, public lighting, and road maintenance.

Giorgos Karamanolis, Crowdpolicy’s CTO and co-founder, praised Mytilene as “a global best-practice example” of leveraging technology to improve civic services. He emphasized that the platform facilitates accountability and fosters active citizenship by ensuring transparency in public data.

With its focus on citizen-centered design, Crowdpolicy has successfully led numerous digital transformation initiatives in the public sector, establishing itself as a pioneer in integrating international best practices in interoperability and user experience (UX). The use of the City On platform stands as a testament to the positive impact of technology on local governance, paving the way for more engaged and informed citizenry.

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