Key Takeaways
- North Ayrshire Health and Social Care Partnership is partnering with Totalmobile to implement a new digital platform for home care services.
- The initiative will help manage over 36,000 weekly care visits and enhance care delivery for more than 2,000 individuals.
- The program aims to improve workforce efficiency and increase responsiveness to changing care needs.
Digital Transformation in Care Services
North Ayrshire Health and Social Care Partnership (HSCP) has joined forces with workforce technology supplier Totalmobile to launch a new digital platform aimed at enhancing the planning, management, and delivery of in-home care services in the region. This strategic partnership caters to over 2,000 individuals, facilitating approximately 36,000 care visits weekly.
The demand for care services is on the rise, and as care needs become increasingly complex, North Ayrshire HSCP recognized the necessity for a modern, integrated platform. This platform will assist frontline teams in working more effectively, ensuring long-term sustainability of the services offered.
Totalmobile’s Field First platform is set to be deployed within the upcoming months, impacting more than 1,200 frontline staff and around 80 back-office personnel. This innovative system will unify various functionalities, including care planning, scheduling, mobile working, lone worker protection, and comprehensive reporting into one cohesive platform.
Kerry Logan, head of health and community care services at North Ayrshire HSCP, emphasized the community-driven focus of this program, stating, “This programme is about supporting our staff and improving how we deliver care for people across North Ayrshire.” She added that the modern, integrated platform will help in planning visits more effectively, maintaining updated information, and ensuring quick responses to changing care needs. This transition is deemed a crucial step toward establishing a sustainable, person-centered Care at Home service for the future.
The implementation of this platform not only replaces outdated systems but also promises to enhance visibility across services, improve coordination, and facilitate faster responses to dynamically evolving care requirements. The broader trend among health and care organizations in the UK highlights a growing investment in digital tools designed to enhance workforce efficiency, lessen the administrative burden, and promote coordinated care delivery within community settings.
Ricky Moore, managing director for the public sector at Totalmobile, expressed the importance of this initiative, noting that councils across the UK are increasingly focusing on community-based care. He stated, “What North Ayrshire is doing here is a practical step in that direction – making better use of the workforce they already have and giving teams the structure they need to deliver care more consistently.”
This initiative is part of a wider effort by North Ayrshire HSCP to modernize care delivery, enhance staff wellbeing, and improve accessibility to home care services. In a related development, East Ayrshire HSCP also partnered with Totalmobile in February 2025 to optimize their at-home care services, reflecting a broader commitment to integrating technology into community care.
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