IT/OT Convergence Enhances ServiceNow with Operational Technology Security

Key Takeaways

CoreX and Alchemy Global Networks have partnered to enhance industrial security by combining operational technology (OT) visibility with enterprise governance tools.
The collaboration leverages asset intelligence from Armis and identity governance from Veza, integrated with ServiceNow’s AI Control Tower.
This solution aims to streamline workflows for industries such as manufacturing and healthcare, unifying OT and IT asset management and risk processes.

Partnership Overview

CoreX and Alchemy Global Networks have established a new partnership focusing on industrial security and risk management. This collaboration merges operational technology (OT) visibility with tools for enterprise workflow and identity governance. The combined offerings utilize asset intelligence from Armis and identity governance expertise from Veza, alongside ServiceNow’s AI Control Tower, which was enhanced following ServiceNow’s acquisitions of Veza and Armis in early 2026.

Targeting sectors such as manufacturing, retail, healthcare, utilities, and energy, the partnership addresses the challenges faced by organizations operating within connected environments. The integration brings together OT asset discovery, access governance, remediation, and enterprise risk processes into a cohesive ServiceNow-based workflow.

Integration and Security Platform Expansion

As ServiceNow broadens its security platform beyond traditional IT sectors, the partnership reflects the increasing convergence of IT and OT systems. ServiceNow’s acquisition of Armis allows for enhanced asset discovery and cyber-risk capabilities, extending across IT, OT, IoT, and critical infrastructure.

Veza contributes by providing visibility into the permission structures surrounding both human and non-human identities, which can be vital for both operational management and cybersecurity. Together, Armis and Veza enable ServiceNow to identify connected assets and the identities accessing them, informing risk and remediation workflows.

Operational Insights

The partnership aims to operationalize a single, intelligent graph that maps both assets and access permissions. This system is designed to combine data regarding industrial assets with who or what has access, including artificial intelligence agents.

Armis employs an agentless approach for asset discovery, continuously monitoring network traffic and using industrial protocols to classify devices, which includes older and previously unmanaged OT assets. This comprehensive metadata can determine critical information about devices, including vendor details, vulnerabilities, and network connections.

Veza strengthens this framework by offering visibility into access permissions, thereby supporting the implementation of least-privilege controls for both human users and machines.

Extended Governance and Compliance

ServiceNow’s AI Control Tower adds a vital layer for managing AI agents within the organizational workflows, helping to risk-score and govern these entities through access controls. Additionally, the platform connects assets and permissions with organizational processes and compliance requirements, creating a unified security engagement.

The ongoing integration of OT data into enterprise security measures is essential. Adhering to guidelines like NIST’s operational technology security framework emphasizes performance and safety, particularly as OT interacts with physical systems.

Both CoreX and Alchemy Global Networks prioritize asset visibility and governance to address security demands, advocating for a unified platform strategy. This model aims to streamline the connection between industrial asset visibility and enterprise security processes, reducing the complexity of managing separate tools.

Focus on Security Management

The partnership enriches the asset discovery, risk management, remediation, and governance processes, minimizing the need for diverse service providers in OT visibility and enterprise workflow management. Maintaining OT-specific security protocols, such as ISA/IEC 62443 standards, remains essential in evaluating risks associated with industrial environments.

Organizations utilizing ServiceNow for OT management will benefit from this integrated approach, fostering security operations and critical infrastructure programs.

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