Key Takeaways
- Chandler received the 2025 International Data Corporation Smart Cities North America Award for its real-time language assistance program.
- The program improved communication and accessibility for residents across more than 20 city divisions.
- City officials and employees collaborated to ensure successful implementation, fostering inclusivity for all residents.
Chandler’s Award-Winning Initiative
During a recent City Council meeting, Chandler’s mayor and council members celebrated the city’s recognition as a recipient of the prestigious 2025 International Data Corporation Smart Cities North America Award. The award highlights Chandler’s innovative real-time language assistance pilot program, locally known as “ILA.”
Over six months, city staff successfully integrated translation devices into more than 20 divisions, significantly enhancing communication for residents with diverse language needs. Mayor Kevin Hartke commended the efforts, stating, “This was an impressive team effort.”
Nikki Tapia, the city’s Diversity, Equity and Inclusion Officer, expressed gratitude to all involved, emphasizing the importance of connecting individuals to government services through technology. She noted that the dedicated employees who utilized the devices contributed greatly to the program’s initial success, further ensuring that all residents feel acknowledged and well served.
Chandler’s Chief Information Officer, Sandip Dholakia, shared a personal story about his mother’s positive experience with the technology at a city event. He remarked on the newfound confidence among residents who now feel comfortable visiting city facilities for services, knowing effective communication is guaranteed.
The July 14 meeting also acknowledged various contributors to the project, including Presiding Magistrate Alicia Skupin, C.C. Cantabrana from Diversity, Equity and Inclusion, and several staff members from various departments such as Information Technology, the Chandler Municipal Court, and the Tumbleweed Recreation Center.
Tapia elaborated on the collaboration by mentioning the diverse team involved in the project, highlighting contributions from various city departments. This robust teamwork has laid the groundwork for a more inclusive government service model, benefiting all community members, regardless of language proficiency or ability.
As Chandler continues to embrace technology to serve its residents, the success of the real-time language assistance program signifies a crucial step towards fostering a more inclusive and accessible community. Residents and officials alike look forward to the program’s expansion and its enduring positive impact on local governance.
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