Key Takeaways

• Croydon Sexual Health and HIV clinic has successfully implemented Inform Health’s electronic patient record and personal health record systems.
• Since its launch on May 19, 2025, nearly 8,000 patients have registered for accounts to manage their sexual health online.
• The clinic is the first in the UK to utilize multi-factor authentication for the EPR and advanced features like patient check-in on their own devices.

Successful Implementation at Croydon Health Services

Croydon Sexual Health and HIV clinic at Croydon Health Services NHS Trust (CSH) has officially launched Inform Health’s electronic patient record (EPR) and personal health record (PHR) systems. This move follows the prior provider entering voluntary liquidation in early 2023. The EPR and PHR systems were successfully put into operation on May 19, 2025, within a year of initial planning announced in February 2025.

The new EPR integrates various functionalities, including laboratory integration, data migration, multi-factor authentication (MFA), and modules for psychosexual therapy and multi-disciplinary teams. Jamal Smith-John, the operations manager for sexual health and HIV at CSH, reported an overwhelmingly positive response from both patients and staff. Patients appreciate the new autonomy for managing their appointments online, while staff benefit from improved workflow and automated processes.

The introduction of the PHR builds a platform for closer patient interaction, with advancements already underway to enhance these systems further. Initiatives include empowering patients to complete their medical histories independently and optimizing care templates.

Since going live, 7,890 PHR accounts have been created, enabling patients to manage key aspects of their sexual health efficiently. This includes booking and canceling appointments and ordering STI testing kits through a well-designed triage process. Notably, CSH is the pioneering clinic to implement features like ‘check-in on own device’ and ‘results notification’ modules, alongside MFA for the EPR.

Sue Bunn, commercial director at Inform Health, expressed pride in supporting CSH and highlighted the clinic’s leadership in digital health innovation in the UK. The successful implementation demonstrates the potential impact when clinical ambition coincides with advanced technology and a mutual focus on enhancing patient outcomes.

In parallel, Luton Sexual Health (LSH) also adopted Inform Health’s EPR and PHR systems in late 2024, aiming to further improve patient access and operational efficiency. This widespread adoption marks a significant step toward modernizing sexual health services across the UK.

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