Key Takeaways
- OutSystems launches Agent Workbench, enabling companies to create and manage AI agents for various workflows.
- Early adopters, including Axos Bank and Thermo Fisher Scientific, report significant efficiency gains.
- Agent Workbench features enhanced tools, including an agent marketplace and support for various AI models.
Agent Workbench Launches to Transform Business Operations
OutSystems has introduced Agent Workbench, a new tool designed to streamline the creation and orchestration of intelligent AI agents within organizations. The platform aims to simplify integration across departments and improve operational efficiency. Early access participants, such as Axos Bank and Thermo Fisher Scientific, report substantial benefits, including faster issue resolution and enhanced client experiences.
Kevin Hearn, SVP at Axos Bank, highlighted the utility of Agent Workbench in automating tasks like error log analysis and document data entry. This approach allows them to enhance both operational efficiency and the overall banking experience. Hearn stated that the platform is a major step in their AI strategy, enabling them to respond more effectively to the demands of modern finance.
Announced at the OutSystems 2025 ONE Conference, Agent Workbench’s timing is crucial as 93% of organizations prioritize AI development but face hurdles such as governance and integration issues. OutSystems CEO Woodson Martin emphasized how Agent Workbench is a comprehensive solution, unifying data, workflows, and AI into a single platform designed for enterprise-level security.
Participants in the Early Access Program showcased various successful applications of the tool.
- Axos Bank utilized Agent Workbench to automate complex, time-consuming tasks, including an intelligent log analysis agent that interprets error logs efficiently.
- Thermo Fisher Scientific transformed its customer support with a Customer Escalation Agent that quickly resolves issues by processing unstructured data, thus speeding up response times.
Additionally, The Arch Company improved its customer service operations by implementing a content classification agent that intelligently routes inquiries, while TeamWork developed a support tool that automates routine ticket resolutions, allowing teams to focus on more complex tasks. Lastly, Grihum Housing Finance aims to deploy Agent Workbench for improved loan underwriting accuracy by using agents to analyze property data.
The general release of Agent Workbench includes upgraded features such as an agent marketplace and support for advanced AI models like AWS Bedrock and Azure OpenAI, among others. These features aim to enhance automation and interoperability across various enterprise systems.
Hélio Pimenta from KPMG underscored that Agent Workbench provides the governance and speed organizations seek in AI development, enabling the autonomous operation of agents while maintaining regulatory control.
In summary, OutSystems’ Agent Workbench stands to revolutionize how businesses deploy AI within their operations, accelerating innovation while maintaining the necessary governance and compliance protocols.
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