Key Takeaways
- Ribbon Communications launches Acumen, a new AIOps and automation platform aimed at enhancing network management.
- The platform offers extensive observability and customizable automation to help reduce operational costs and improve customer experiences.
- Acumen supports both Ribbon and third-party components for a comprehensive view of network performance, facilitating proactive decision-making.
Acumen Launch and Features
Ribbon Communications Inc. has introduced Acumen, an advanced AIOps and automation platform designed to assist service providers and enterprises in managing the complexities of modern operations and accelerating their transition to autonomous networks. This launch aligns with Ribbon’s commitment to help organizations worldwide modernize and secure their networks and services.
Luciano Ramos, Chief Technology and Product Officer at Optimum, emphasized that the integration of Acumen into their operations will improve network reliability and performance. He noted that this collaboration sets the groundwork for a new standard of AI-driven innovation, aiming to provide stronger connections and enhanced user experiences through responsible AI’s capabilities.
Sam Bucci, COO and EVP at Ribbon, addressed the pressures faced by network operators to decrease costs while increasing agility. He pointed out that Acumen empowers operators with comprehensive observability and AI-driven insights, promoting efficiency through a customizable automation framework. The platform features ready-made applications and employs low-code/no-code solutions that enable teams to implement AI capabilities into their business processes seamlessly.
Acumen equips organizations with tools to tackle real-world operational challenges, thereby reducing costs and enhancing customer satisfaction. It includes a variety of applications such as troubleshooting tools and KPI dashboards, all built on Ribbon’s Analytics and Muse platforms.
A standout feature, Acumen Builder, allows users to create customized applications tailored to the specific needs of telecommunications and critical infrastructure sectors. This component includes an AI services layer for flexible integration of various models and data stores.
Industry analyst Roy Chua from AvidThink spoke favorably of Acumen, describing it as a significant addition to Ribbon’s offerings. He acknowledged Ribbon’s successful track record with Tier 1 service providers and its capability to deliver effective solutions across the spectrum of network layers. This positions Ribbon to stand out in the evolving landscape of AI-powered platforms.
Acumen supports both Ribbon’s and third-party components, offering a unified overview of network performance. This integration fosters proactive, data-driven decision-making and enhances operational resilience. The automation features encompass deployment, AI operations, and security, reflecting a significant advancement in the development of autonomous networks.
The content above is a summary. For more details, see the source article.
