Key Takeaways
- Trinity Homecare trialed an AI app, CareBrain, to assist carers with real-time queries and information.
- The pilot showed that CareBrain improved efficiency and confidence among participating carers.
- Feedback from the trial will guide future enhancements, but a full rollout is not yet planned.
AI Support for Carers
Trinity Homecare has recently conducted a week-long trial of CareBrain, an AI-powered app designed to assist at-home and domiciliary caregivers. This innovative technology aims to provide real-time answers to care-related inquiries, facilitate training, and grant immediate access to vital information.
During the trial held in January 2025, four experienced carers tested CareBrain. Cameron Young, the chief executive of Trinity Homecare, emphasized the company’s commitment to enhancing the support and care provided to their teams. Young remarked, “This pilot with CareBrain highlighted how AI can make a real difference in helping our carers work more efficiently while maintaining the personal touch that is so important to the people we care for.”
The results from the trial were impressive, as CareBrain delivered accurate responses to questions posed by the carers “nearly 100% of the time.” Trinity Homecare characterized the app as a “valuable and trustworthy” aid for daily caregiving tasks. All carers involved in the trial reported that CareBrain was user-friendly, accurate, and beneficial, expressing confidence that they would recommend the app to their peers.
Training on how to use the app was quick, often taking less than 15 minutes. Carers noted a time saving of around 1.5 hours per week per manager, which allowed them to focus more on providing compassionate, person-centered care. Fiona Lowry, chief executive of CareBrain, stated, “The results from the pilot have far exceeded our expectations, and the feedback we’ve received is invaluable. This is just the beginning of what AI can offer to the care sector,” highlighting a collaborative effort to advance the platform further.
Feedback gathered during the pilot will inform future developments of CareBrain, including improvements to alert systems and team communications, which are now being prioritized in the product roadmap. While no immediate plans for a comprehensive rollout are in place, a spokesperson for Trinity Homecare acknowledged the trial’s “strong potential” and affirmed the ongoing exploration of how the app can support care teams effectively.
In a broader context, other companies are also exploring AI solutions in care. For instance, System C announced in December 2024 that it had begun trialing an AI assistant for social care in the NHS in collaboration with Microsoft. As the intersection of AI and healthcare continues to evolve, pilots like the one conducted by Trinity Homecare could signal significant advancements in caregiving efficiency and support.
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