Key Takeaways

• The Government of Jersey continues to address WiFi issues affecting electronic patient records at Jersey General Hospital.
• Upgrades are planned for completion by the end of 2025, with several improvements already implemented.
• The aim is to achieve HIMSS EMRAM Level 6 by the end of 2025, enhancing patient engagement and clinical efficiency.

WiFi Improvements at Jersey General Hospital

The Government of Jersey is actively working to resolve persistent WiFi issues that delayed updates to the electronic patient record (EPR) system at Jersey General Hospital. The MAXIMS EPR system upgrade was initially postponed in August 2024 due to “patchy WiFi,” according to the Q2 2024 annual report by the Health and Community Services.

Martin Carpenter, the health chief information officer, confirmed that the majority of key issues have been addressed, with a comprehensive plan to fully resolve them by the end of 2025. Some tactical enhancements were made in 2024, with a strategic plan to upgrade WiFi across the hospital set for 2025. This upgrade will facilitate the proper functioning of new equipment and eliminate dead zones within the hospital.

Collaboration with the local telecom provider, JT, has progressed with positive feedback from hospital staff on WiFi improvements. Additionally, the hospital has successfully rolled out various EPR features, such as eDischarge, whiteboards, and full Order Communications System integration across departments like radiology and pathology.

To further enhance the EPR system, piloting of structured clinical noting is expected to go fully live by October. Carpenter noted that some delays were attributed to outdated infrastructure, which has been largely remedied.

Jersey aims to achieve HIMSS EMRAM Level 6 by the end of 2025, a milestone that signifies advanced interoperability and data exchange capabilities. This is anticipated to improve patient engagement, enhance clinical efficiency, and provide deeper insights for departments. Carpenter emphasized that these advancements would contribute to better patient outcomes and value for money in healthcare coordination across the broader system.

A Health and Care Jersey board paper published on July 31, 2025, revealed an allocation of £1.2 million to enhance connectivity around the hospital. This funding is critical for ensuring that the EPR functions effectively within the Digital Health Programme. Testing of the 2024 tactical WiFi upgrades across ten prioritized wards has been completed successfully, with the current project forecast for 2025 estimated at £0.9 million, indicating a possible underspend of £0.3 million.

IMS MAXIMS was chosen as the preferred EPR supplier by the Government of Jersey in October 2021, with a budget of £29.3 million aimed to achieve full system implementation by 2025. Jersey General Hospital has been utilizing the EPR system since going live in July 2023.

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