Key Takeaways
- Torbay Council has extended its partnership with System C to implement a new adult social care case management system.
- The integration aims to improve efficiency and coordination between adult and children’s social care services, with the system set to go live by Summer 2026.
- System C is also working on an AI assistant to reduce administrative workload for social care practitioners.
New Partnership for Social Care in Torbay
Torbay Council has solidified a five-year partnership with software provider System C to enhance its adult social care framework by incorporating the Liquidlogic adult case management and finance system. This initiative aims to integrate with the existing Liquidlogic children’s case management system, resulting in a comprehensive platform that will manage both adult and children’s social care records effectively.
The migration of current records to the Liquidlogic system is anticipated to be completed by Summer 2026. Councillor Hayley Tranter, a key figure in adult and community services at Torbay Council, expressed a vision for a thriving community where individuals can live independently. The council aims to help residents regain independence and provide necessary support for those with care needs.
Tranter highlighted the significance of the new case management system, stating it is tailored to the feedback from both staff and the community, emphasizing its potential to create a better experience for both frontline social care teams and service users. The Liquidlogic software will be deployed by staff from both Torbay Council and South Devon NHS Foundation Trust, allowing for improved planning and commissioning of care for vulnerable residents.
This comprehensive software initiative is expected to streamline vital processes, including needs assessments and the establishment of support services, thereby making social care more accessible. Amrik Johal, managing director for social care and education at System C, underscored the importance of integrating digital services, noting that this agreement allows Torbay Council’s teams to operate in a more progressive manner.
The advanced capabilities of the Liquidlogic system are expected to enhance understanding of care needs and histories, fostering a more cohesive service delivery. Additionally, the platform will support caregivers through automatic reviews and assessments while introducing a self-service portal that grants individuals direct access to their records.
In a related development, Devon Council is also aligning with System C to adopt the Liquidlogic systems for both adult and children’s case management, targeting full operational status by early 2027. Further expanding its role in the social care landscape, System C announced in December 2024 the trial of an AI assistant, developed in collaboration with Microsoft. This AI is designed to ease the documentation responsibilities of social care practitioners by transcribing audio from assessments and meetings, thus allowing them to focus more on care rather than administrative tasks.
The ongoing advancements in Torbay and Devon highlight a concerted effort to utilize technology to improve social care services, ultimately enriching the lives of residents and supporting the professionals who serve them.
The content above is a summary. For more details, see the source article.
